I was recently troubleshooting one issue and i ran some debugs on Cisco Voice Gateway and wrote the config by issuing the command "write memory". Through a combination of lessons and hands-on labs, you will learn how to leverage collaborative . The Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) v1.0 course provides you with knowledge about Cisco Expressway Series solutions enabling business-to-business (B2B) calls, Cisco Mobile, remote access, authentication options, and additional Cisco Expressway Series features. Why might the Cisco Expressway Web Proxy fail to connect to the Web Bridge of a Cisco Meeting Server? cms1a> date System time: Tue May 16 19:58:41 2017 Local time: Tue May 16 19:58:41 2017. Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. The commands in Cisco IOS are hierarchical structured. Describe interworking in the Cisco Expressway series. Full screen Standard. C) Verify that Unified Communications status on Cisco Expressway-Core is enabled and configured. Cisco Meeting Server. Using dig or nslookup, verify that the client can resolve the collaboration edge SRV records. To use this tool: Go to Maintenance > Tools > Network utilities > Connectivity test In the dialogue box that appears, click OK. To search for specific logs: Use Generated Search Key for a cluster. - Specifying . Troubleshoot Most Common Issues for Business to Business Calls Through Expressway 12/Oct/2018; Troubleshooting Expressway MRA Login and B2B Calling Issue due to Sectigo CA Certificate Expiry on 30th May 01/Jun/2020; Troubleshooting Guide for Cisco Webex Hybrid Call Service Connect 06/Dec/2020; Understand Expressway and VCS License Information . 1. Discovery 2: Perform the initial Cisco Expressway series configuration. Troubleshoot Cisco Meeting Server configurations using tools (WebAdmin Logs, SFTP Files, and API access on the web interface) Diagnose SIP signaling and audio/video quality issues using call statistics, codec information, and packet captures; 1. MobileandRemoteAccessThroughCiscoExpresswayDeployment Guide(X12.7) FirstPublished:2020-12-11 LastModified:2021-02-04 AmericasHeadquarters CiscoSystems,Inc . Troubleshooting Commands. To troubleshoot connectivity, you can download the TCP data from your test in .pcap format. Cisco Unity Connection Release 11.x - Troubleshooting User and Administrator Access February 4, 2020 No Comments; Cisco Expressway-E and Expressway-C - System Configuration January 28, 2020 No Comments Describe SIP and H.323 in the Cisco Expressway series. The ability to read and use the logs and traces generated by Expressway to troubleshoot registrations, communications, is something every edge administrator needs to be able to do. The following edge features are not supported by Expressway X8.11: off premise Cisco Meeting App thick clients (Windows/Mac desktop or iOS). Maren was named a Cisco Designated VIP in 2019 and 2020. In the next part of this article, we'll go on with Expressway configuration (specifically, we'll talk about certificates and zones). Like. The Cisco CLI Analyzer can assist in troubleshooting, locating errors and best practices violations.. Change the IP Address on the Expressway node which is changing (System > Network interfaces > IP) and save. (612 views) Discovery 1: Deploy virtualized Cisco Expressway. Read also: Part 1 - Cisco Expressway 12.5.5. You can selectively download a dump of the DNS query, or a specific connection attempt, or you can get a single .pcap file showing the whole test. Step 9 Restart the Cisco XCP Router service for all IM and Presence Service cluster nodes: Repeat this step for all IM and Presence cluster nodes. - How to enable from the jabber-config.xml file. This issue could be related to your search rule on your Cisco Expressway. Register the Expressway as a new resource in the Cisco Webex Control Hub, and continue the registration from the Expressway's web interface as usual. Router Reload using EEM Script. Exam Description The Troubleshooting Cisco IP Telephony & Video v1.0 (CTCOLLAB) v1.0 exam is a 75 minute 55-65 question assessment that assesses learner's knowledge and skills that are required to troubleshoot a Cisco Unified Collaboration solution. Th. Before you begin Before taking a diagnostic log, you must configure the log level of the relevant logging modules. How to generate CSR and upload signed CA and server cert on servers. Configured NTP does not work It allows you to generate a diagnostic log of system activity over a period of time, and then to download the log. Guided Lab 3: Exploring the Fundamentals of Subzones on a Cisco Expressway. The diagnostic logging tool in Cisco Expressway can be used to assist in troubleshooting system issues. If you are un-sure what the certificate chain is you can check your browser when logged into the web interface of the specific Expressway. A notification of the Generated Search Key for the logs appears and the logs are . Licenses requirement. Troubleshooting MRA Initialization Process All of these procedures are performed from the client perspective. Page of 9 Go. STEP 2 Verify that the traversal zone between Cisco Expressway Edge and Core servers are <<Active>>. Guided Lab 5: Implementing Zones on a Cisco Expressway. (364 views) Are out of band DTMF tones forwarded by the Meeting Server in gateway mode? Proper troubleshooting technique requires that you have a thorough understanding of how things should work during normal operations. Knowing the difference between the different modes (and how to move across) will help you configure, monitor, or troubleshoot a router easier. Cisco Cisco TelePresence Video Communication Server Expressway Troubleshooting Guide. With the seeming permanent move to more users working remotely, the ability for their devices to register to CUCM via Expressway-MRA is business-critical. Expressway licenses types and where to apply. Service Discovery This step is fairly straightforward. In the example deployment two DNS servers are configured for each Expressway, which provides a level of DNS server redundancy. In addition, the Cisco Expressway-E can be used as a SIP Registrar to register SIP endpoints or to proxy registrations to the internal call control platform (Cisco Unified Communications Manager or Cisco Expressway-C). Configure incident reporting so that any Expressway failures are automatically reported to us. Products (1) Cisco TelePresence Video Communication Server Software Known Affected Release X8.10 X8.11 X8.5 X8.6 X8.7 X8.8 X8.9 Description (partial) Symptom: Okta IdP admins are not able to create a single Application for clustered Expressway servers attempting SSO. On an Expressway-C node or cluster, go to Hybrid Services > Applications > Connector Logging, and then click Send. The Expressway is now ready for a new registration attempt. Page 1 out of 3 Pages. Quickly identify and resolve the root cause of problems that impact user experience and productivity. In addition, the Cisco Expressway-C can provide the following fuctionality: a SIP Registrar, an H.323 Gatekeeper, STEP 3. Locate the license in the table below if converting PAK license. Perform the Initial Cisco Expressway Series Configuration Register Endpoints on Cisco Expressway Series Call Search History and Registration Troubleshooting Tools Configure Cisco Expressway Series Bandwidth Management and Registration Restrictions Troubleshoot Cisco Expressway Series Endpoint Registration and Local Dial Plan Question and Answers Backup, upgrade, downgrade (5 FAQs ) Call capacities (6 FAQs ) CDRs and Events (2 FAQs ) Certificates (10 FAQs ) Conference settings (13 FAQs ) Customization (6 FAQs ) Database (13 FAQs ) Deployments with Expressway (9 FAQs ) Diagnostics and troubleshooting (27 FAQs ) Dial plans (3 FAQs ) Encryption (7 FAQs ) Firewalls (2 . A. Verify the Expressway-Edge server. Check the clock on the servers using the date command to ensure that the time is correct. The Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) v1.0 course provides you with knowledge about Cisco Expressway Series solutions enabling business-to-business (B2B) calls, Cisco Mobile, remote access, authentication options, and additional Cisco Expressway Series features. Select Convert PAK or Convert Licenses 4. Cisco IOS Command Hierarchy. The Cisco Live On-Demand Library offers more than 10,000 hours of content and 7,000 sessions. Check the search history and network logs on the Expressway-E. Verify that the SIP INVITE from the cloud arrives at the Expressway-E and matches the DNS zone that you configured for the cloud. I think we need a detailed guide that provides troubleshooting tips related not just to a basic VCS Control/Expressway deployment, but also to other advanced deployments, involving Jabber for Telepresence, authentication, AD integration, ICE/TURN, Assen/H.460 clients, dual nic deployments and so on. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam.CCNP Collaboration Cloud and Edge Solutions CLCEI 300-820 Official Cert Guide presents you with an organized test . Remote Videoconferencing without VPN; Part 3 - Cisco Expressway 12.5.5. Guided Lab 6: Applying Troubleshooting on the Cisco Expressway. Remove the Expressway from the cluster using: Remove a Live Peer From a Cluster (Permanently) . The old . Expressway database failure: Please contact your Cisco support representative The support representative will help you work through the following steps: Take a system snapshot and provide it to your support representative. Login to Cisco Smart Software Manager (CSSM) at https://software.cisco.com/ 2. 2.2.3/ Refresh Settings from Expressway C 2.2.4/ Restart the Expressway-C Until the restart, Expressway-C doesn't recognize the push capability on the IM and Presence Service,. How to troubleshoot certificate issues. Uploaded the downloaded certificate on Expressway by navigating to Maintenance > Security > Trusted CA Certificate Step 3. I presented on the MRA registration process during a NetCraftsmen Cisco Mid-Atlantic User Group (CMUG) meeting last year. - How to enable from the Jabber client. 2. For the Cisco Expressway Web Proxy to connect to the Web Bridge of the Meeting Server, the SAN field of the Web Bridge certificate must include the A record used by the Expressway-C to connect to the Web Bridge, otherwise the connection will fail. Now, as Cisco Expressway is the crucial component of the MRA deployment all the limitations depend on its version. The Expressway queries one server at a time. - Saving Jabber Chats to Outlook. Cisco Expressway Administrator Guide Last Updated: July 2019 X8.11.4 CiscoSystems,Inc . You do not currently have access to this content. For more information about becoming an Athena Member, please fill out this form and a Skyline sales representative will reach out to you. Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments Troubleshoot issues that relate to Cisco Unified Communications Manager Troubleshoot issues that relate to Cisco VCS Control and Cisco VCS Expressway Troubleshoot call setup issues Troubleshoot CCD and ILS issues Why certificates are required on Expressway and how it works. She achieved this recognition by actively . Note: Cisco Expressway-E X8.11 supports load balancing of clustered Meeting Servers on Meeting Servers running version 2.4 or . Applying Troubleshooting on the Cisco Expressway Advanced Cisco Meeting Server Features Introducing the Cisco Meeting Server Exploring Cisco Meeting Server API Configuration Exploring Cisco Meeting Server Resilient and Scalable Deployments Exploring Additional Features with Cisco Meeting Server Guided Lab 4: Implementing Subzone Bandwidth Management on a Cisco Expressway. . Verify the DNS and firewall related configurations. For help with troubleshooting, see: Cisco Webex Hybrid Services and Connector Troubleshooting From the diagrams you've attached, which should have been done inline instead, it seems like Cisco Expressway might do some application aware stuff. Perform the Initial Cisco Expressway Series Configuration Register Endpoints on Cisco Expressway Series Call Search History and Registration Troubleshooting Tools Configure Cisco Expressway Series Bandwidth Management and Registration Restrictions Troubleshoot Cisco Expressway Series Endpoint Registration and Local Dial Plan From the Expressway web administration page, go to Maintenance, Diagnostics, Diagnostic logging, select the "Take tcpdump while logging" option, and start the logging. The XMPP server component is removed from the version 3.0 software. If you plan to use the Cisco Expressway X8.9 or later, in place of the TURN server within the Cisco Meeting Server, then take note of the following when configuring the Cisco Meeting Server: If the SIP INVITE does not arrive or match the configured DNS zone, then follow the route of the call toward the Cisco Unified Communications Manager . Cisco Cisco TelePresence Video Communication Server Expressway manual : Wireshark. If both the main configuration and the Cisco Expressway-Edge and Core servers are active then proceed to step 3 and start digging in to the log files. Use Serial Number for a node. For example, Expressway reserves 3 virtual NICs - these are required in the Expressway, do not try deleting one or more of them otherwise hwfail is created and the VM Expressway will not run. This video provides methods to troubleshoot and fix common issues related with the Expressway Traversal Zones Students will also setup Cisco Jabber and Cisco Jabber Video for Telepresence Endpoints. Questions in Diagnostics and troubleshooting. Expressway-C verifies the SERVICE is received within 60 secs error margin Configuration System Configuration Enable Mobile and Remote Access Configuration > Unified Communications > Configuration Check the Administrator guide for more help on system configuration topics Configuration System Configuration Firewall Configuration B. Verify the Cisco Expressway-Core server. Expressway application fails to start Look at the /tmp/hwfail file - its content indicates any violations in the installation. Maren is also a Microsoft Certified Systems Engineer (MCSE). From X8.9, Cisco Expressway supports traversal of SIP traffic at the edge of the network, to and from the Cisco Meeting Server. Configure and troubleshoot Cisco Unified Communications Manager and Cisco Expressway Series integration Describe the Cisco Expressway-C additional features Configure and troubleshoot Cisco Collaboration solutions for B2B calls Describe how to secure B2B communication with Cisco Expressway Series Describe the Mobile and Remote Access (MRA) feature It also tells us nothing about your specific environment or what precisely you expect the gateway to do. For example: DIG Stream online or download the content to watch offline at your convenience anytime, anywhere, for free. . Cisco Expressway Web Proxy; . Remote Videoconferencing without VPN; Part 2 - Cisco Expressway 12.5.5. Practical Cisco Expressway Troubleshooting. CHAPTER 5 Expressway Service Selection, Licenses, and Basic Configuration 25 NextSteps:ServiceSelection,Licenses,andBasicConfiguration 25 CHAPTER 6 Creating a Backup of your System and Deleting Existing Snapshots 27 CreatingBackups 27 DeletingExistingSnapshots 28 CHAPTER 7 Hardware References 29 SerialInterface 29 EthernetInterfaces(NICs) 29 . Go to Maintenance > Diagnostics > Incident reporting > Configuration. In this video we demonstrate how to properly restart a Cisco Expressway cluster for maintenance or troubleshooting.tags: expressway,cluster,restart,clusterin. Then in the pop-up, click More Information > View Certificate > Details . In this scenario, we will assume that the user is able to login to Jabber from inside the corporate LAN and focus our troubleshooting efforts on Expressway pair servers. C. Verify that Unified Communications status on Cisco Expressway-Core is enabled and configured. Get the Most From Jabber with these Helpful Features. - How to set up the feature's Operation Mode. internal only conferencing solution using Cisco Expressway as a call control device 1.4 Describe on-premises conferencing solutions for external participants (B2B and . Discovery 3: Register endpoints on Cisco Expressway series. Step 4. The first thing that you will be asked when opening a TAC case for Cisco Expressway-related problems is to upload Diagnostic logs from both servers, Edge and Core. Complete end-to-end troubleshooting Get end-to-end visibility and alerting of your Cisco and multi-vendor environment, including SBCs, servers, network, and endpoints. If you are an Athena Member, simply login here and return to the Catalog to view content. This issue seems like a DTMF configuration problem between the endpoint and the Cisco Expressway. The user is unable to connect using a short video URI, and the video call drops when using OBTP from on-prem video endpoints. Download. Check Connector Health on Expressway-C If the reader needs a review of the architecture with a walk through of the Jabber client discovery and registration process then a PDF of . The CLCEI - Implementing Cisco Collaboration Cloud and Edge Solutions v1.0 course provides you with knowledge about Cisco Expressway Series solutions enabling business-to-business (B2B) calls, Cisco Mobile, remote access, authentication options, and additional Cisco Expressway Series features. Go to Maintenance > Logging. Video conferencing performance B) Verify the Cisco Expressway-Core server. Guided Lab 7: Exploring Cisco Meeting Server API Configuration The software applications that are covered in this course include: Cisco Endpoints; Cisco Unified Communications Manager 11.5; Cisco VCS/Expressway 8.10 Zones. - Embedding Web pages. STEP 1. Through a combination of lessons and hands-on . Students will use the endpoints, VCS/Expressway, CUCM, and TMS to monitor and Troubleshoot Endpoints. Verify that the collab-edge.tls.company.com SRV type DNS record is present. A) Verify the Expressway-Edge server. For more details, read the Cisco Expressway Serviceability Guide, or search the help on the Expressway. Cisco Live 2020 Digital On-Demand brings you hundreds of recently added technical tracks, and demos. Cisco Meeting Management 4.2 Troubleshoot Cisco Meeting Server configurations using tools (WebAdmin Logs, SFTP Files, and API access on the web interface) . Delete the expired Sectigo/AddTurst CA certificate on Expressways certificate trust store by navigating to Maintenance > Security > Trusted CA Certificate. The assessment covers troubleshooting methodology, triage, resources, and tools. Navigate to Smart Software Licensing > Convert to Smart Licensing 3. Procedure We need to determine if the client can resolve the proper DNS SRV records. Restart the affected Expressway node. When, where, what type of licenses are consumed. . If deployed between the Meeting Server and an on-premises Microsoft Skype for Business infrastructure, the Cisco Expressway-C can provide IM&P and video integration. If that server is unavailable the Expressway tries another server from the list. In which case, simple NAT rules may not work. Perform the Initial Cisco Expressway Series Configuration Register Endpoints on Cisco Expressway Series Call Search History and Registration Troubleshooting Tools Configure Cisco Expressway Series Bandwidth Management and Registration Restrictions Troubleshoot Cisco Expressway Series Endpoint Registration and Local Dial Plan The process varies slightly depending on your browser, but in Firefox, you can click the lock icon on the far left of the address bar. - Setting up a method to authenticate users to the exchange server. Please contact TAC for assistance. Note: The Cisco Meeting App thick clients and the XMPP server component are not supported from version 3.0 of the Cisco Meeting Server software. Since the router received high call volume . .