Yes, also anything other than "Now Experience" you can't say Now Experience qucikly, and it is too vague. This is the theme that applies to the Unified Navigation, which is what you see when you enable the Next Experience UI and access /now/nav/ui on your instance. 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Update: I published v1 to the ServiceNow share. Prior to Next Experience, each experience had its own App Shell, and each opened in a new tab. - Anyone from ServiceNow design team want to explain that bizarre decision?;). *saves this post for later when I'll definitely need it*, Principal Outbound Product Manager at ServiceNow | 2021 Developer MVP, Elliot West great article on theming. Each App Shell contained everything surrounding the page, such as the header, sidebar, breadcrumbs, etc. It's now all those beautiful web components ServiceNow have built start to shine. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Give the new, If you notice after upgrading to Tokyo that HMTL fields are small and need to be expanded manually, Go to User Preferences Search for any preferences that contains tinymce_height and delete all of them. Like form layouts and other frequently used functionality. I welcome any new name for this that make sense. We are aware of the white screen issue in the Early Availability release of San Diego and have a problem in for it currently. ago The user record has settings related to notifications. Special characters like underscores (_) are removed. How to turn on text message notifications. gs.cacheFlush(); Why would you want to delete cookies from ServiceNow, for a users browser session? This isnt always the best idea. Note: Having more than 10,000 user preferences causes system degradation and UI performance issues. Save my name, email, and website in this browser for the next time I comment. Save my name, email, and website in this browser for the next time I comment. HTML Template. So as Agent Workspace was our first glimpse at a new way of working it also showed us a much bigger project in motion. With the Next Experience UI activated, youll notice opening the same Service Operations Workspace stays in the same tab when opened from the application navigator, with the header of Next Experience UI remaining and everything underneath it changing. How did we get here and why? For example, perhaps you built a custom experience for suppliers to manage their interaction with your business. So a username and password are required to login. Knowing this, its clearly this record by which you choose the theme that applies. To access these APIs on the current user simply use the following method: To get the API on another user using a Server Side script, you would do the following: You can also allow your client scripts to access the current users user preferences in the following way: You can also view and manage all user preferences as the system administrator. https://developer.servicenow.com/dev.do#!/guides/tokyo/now-platform/tpb-guide/scripting_technical_best_practices, Disclaimer: I strongly recommend using the mobile app/push notifications instead. As you'll see in the system property below that we'll configure to Written by: Team Snowball Published on: January 26, 2023 Buy The 'ServiceNow Developer Manual' Here! The theme you created in Theme Builder that you want to apply to experiences using this Parent App. Suddenly it all makes sense. This is because of a subtle, but powerful change to understand that happened with the San Diego release. getUser(). Click on your profile -> Preferences -> Notifications -> Core UI Then click on Create Channel. Nice little utility I created to easily change the theme in Polaris/Next Experience. See how it works If there is enough demand for this, I will publish it to the ServiceNow share. This is the benefit of the cache and the reason why browsers usually cache webpages. With that being said, if you want to receive text messages for certain email notifications, you can do so by adding your phone as a channel. App Shells are the wrappers for experiences built with the Next Experience. Instead of making the CAB manager manually go into the CAB meeting configuration to refresh the agenda items You can create a scheduled job to run before the scheduled start time, and have a script automatically refresh the agenda items. How can we enforce this custom theme to all users already without needing to choose on the theme styles? When most people hear of a cache, they think of a browser cache and are aware that the browser that you use, stores data and files for easier retrieval, so pages load faster. The shared elements of the Workspace and Breadcrumbs App Shells can be moved up a level into the App Shell Root UI, and so when you navigate between experiences that use these App Shells, just the inner parts of the application can change, rather than needing to open a new tab. Disclaimer: I strongly recommend using the mobile app/push notifications instead. Since user preferences are tied to and individual user, the server-side API gets you access to those user preferences at the gs user level. While I'm sure you've done extensive user testing, this still doesn't seem to map well to how admins actually use the platform. Previously you. Great information. Theming in UI16 was very straight forward - create a new theme record, edit some colour variables, apply, job done, home you go. ServiceNow Product Owner for Coventry University | IT Service Management, Servicenow MVP 4x | Sr. Servicenow Consultant | CSA | CAD | CIS. When modifying something like an ACL, you may need to clear the cache of the instance, so it uses the most up to date ACL data. getUser(). Do this at your own risk. ServiceNow Polaris/Next Experience Theme Generator Nice little utility I created to easily change the theme in Polaris/Next Experience. The other very important thing to note is that to configure a theme in Polaris you need to edit the JSON directly. Navigate to User Administration > User Preferences for a list of user preference records. I wonder if server side preference manipulation for other users will be extinct then since they are blocking the getUser() way of doing it. This is because of an out-of-box UI Policy that you need to disable first, called Set parent_app to Polaris app shell if experience app shell is Workspace app shell or Breadcrumb app shell. When a cache is cleared/flushed, ServiceNow can no longer rely on its cache to serve up data to the end user. If you did everything right you will now have a newly coloured Polaris instance, and if not your instance went white, you're probably crying and contacting support. The concept of a Parent app is new as of the San Diego release of ServiceNow, and is something that assists with ensuring that separate Next Experience applications can behave in unison together as a single unified experience. Hey nothing wrong with purple, but it might not be the "corporate colour" you were hoping for. Its worth stressing that this behaviour is optional, which I will explain in the following section. In Utah, theres the Breadcrumb App Shell, Header App Shell, and Workspace App Shell available to customers. But whilst its configuration is more complex, it does have more advanced customisation capabilities than before. For example, opening the Service Operations Workspace (which uses the Workspace App Shell) in UI16 opens in a new tab. I have been using it for a few weeks now and am already struggling to work in UI16. If you don't understand how and when to clear the cache, you might be wasting a lot of time chasing a . Introducing Polaris - the new User Interface for ServiceNow. It some sense you already are. After, This might not be as useful anymore now that ServiceNow added Playbooks, but its still a neat way to apply a checklist to a task using a script. Linking it here for easy access. Polar is. Lets create a new record, completing it with your own variation of the below: The next thing we can do is set our custom experience to point at this new Parent App. https://developer.servicenow.com/dev.do#!/guides/tokyo/now-platform/tpb-guide/scripting_technical_best_practices, Disclaimer: I strongly recommend using the mobile app/push notifications instead.