I am not a Regus member, so maybe I am excused from sleeping with one eye open given my publication of these Regus contract excerpts. Center management was excellent and tenant-centric. Im sorry you feel this way but let me assure you that our customers satisfaction is very important to us. Your agreement cannot be ended earlier than the agreed term. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A Regus member's ability to benefit from his/her membership is undermined when Regus leases the same space to too many people. Suppose that the client from Hannah's strike 1 or the clients from strike 4 deciding not to hire Hannah because they felt that Hannah was unprofessional--in the case of strike 1, because the client had to wait for thirty-five minutes before Hannah greeted her, or in the case of strike 4, because Hannah was unable to book a meeting in time. How do I cancel Regus? It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. Most Regus customers therefore actually share the same office space and attendant resources with other Regus customers (called "Regus members"). The I sent another 2 emails to express my disagreement and concern on the renewal issue, but still no response. -- Hannah in California. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. We have a team of specialists available 24/7 to help you find the best solution for your business. GROUP WILL NOT BE LIABLE FOR LOSSES OR DAMAGES ARISING OUT OF OR ANY WAY RELATED TO ANY THIRD PARTY WEB SITES OR THEIR CONTENT ACCESSED THROUGH LINKS IN THIS SITE, YOUR USE OF THIS SITE OR YOUR USE OF ANY EQUIPMENT OF SOFTWARE IN CONNECTION WITH THIS SITE. When You Want To Cancel Your AT&T Contract But You Don't Maybe the local office staff is rude or hostile. We have never had a late payment in the 7 years we have been there, which accounts for nothing. Big companies like Regus prefer arbitration for a number of reasons, all because these reasons conspire to deter people from bringing a claim in the first place and give Regus an upper hand at trial should a member bring a claim against Regus anyway. And that is OK. Kind regards, Speaking of confidentiality, section 2.9 is a real gem. On December 24, I received the renewal reminder by email which contains auto renewal rent options. BEWARE! https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Example # 1. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. A membership that lets you access thousands of workspaces around the world. Thank you for Sandra's reaching out who is the Head of Regus customer service. They can't get the anything right. Until now none of them from Regus provide me with any solution. The last mainstream one, offered by . Maybe you don't feel safe in the private office anymore--or you don't feel safe storing confidential client records there--because the door lock is broken (or, as we have also seen hundreds of times, several former Regus tenants are walking around with keys to your locked office, simply because Regus couldn't be bothered to retrieve them at the end of their tenancy). Look at their designs, the blog content, website copy, and photography. Then there is section 2.11, which is designed to dissuade Regus customers from suing in court and instead to pursue legal claims against Regus through secret arbitration. You can call, but they don't know what's going on and have little to no authority to fix the issue. Because Regus prefers to hold that retainer as leverage over you. Please email me at
[email protected] and Ill have it reviewed for you. All other trademarks and service marks appearing on any of the Group Websites that are not owned by Group are the property of their respective owners. Office was clean and all staff were friendly. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. How to stop regus from harassing me? There are 2 main steps you should take here. And again, there is just no legitimate reason for it. Has anyone successfully gotten out of a lease with regus? I apologise if you are not completely satisfied with the service. Patricia, the center manager at Regus Hidden River location in Tampa Florida has been the most helpful person I have ever dealt with in this company. This place are the worst of the worst. I have been charged for restoration fees even though the office was not restored at the time of my move in. Weve all been through the heartaches of a breakup before: returning that shirt that he left at your place, taking down all of the pictures, getting rid of those items that remind you of your now-ex. Compare the Regus and Spaces websites. I am willing to pay rent to keep my business going through this pandemic, but has to be a mutual agreement. As a related side note, if there are any past, but recent, charges Regus has already hit you with that were either erroneous or unauthorized, you could also "dispute" each of those charges with your bank (or credit card company) during this same conversation. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, As soon as they charged my account I called, Increase rent and renew agreement without consent, Unscrupulous, greedy, arrogant, disreputable. She had been in the lobby waiting for our 10:30 appointment since 10:20. It's a concept referring to the practice of sailors with different shifts sharing the same bunk. And what would be the penalty if I canceled right now? I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. Though I discontinued using the office after 11/30/21, I have paid for December. The first invoice was for a service retainer of 301.75, equal to the monthly office fee and 88.09 for the pro-rated amount for May. I will be happy to stay with Regus. If you found this tip helpful, join the ongoing Regus discussion on Wegus. I wonder if the receptionist considered Hannah's copious use of the printer to be incompatible with ordinary office use. Lastly, moving out makes you a more credible opponent. Only to STILL be billed some extra charges after canceling and receiving the confirmation canceled email. Many thanks, Office Space. I was shocked. Let me recount how that Regus discussion began. For more information, please see our Regus is the largest provider in the world of "flexible office space." She replied back to say that she had found another office and would not need to renew her lease when it expired later in the year, and she also asked if she could somehow downgrade her membership since she would no longer be using the Regus office space at all (Regus should have taken that offer, as you will see in a minute). Best regards, In the email, they invite me to contact them if I have any questions and would like to discuss with me by December 31. There are not enough conference rooms and day offices available to book. Regus Details Website Regus Discussions Regus Community Show More I understand and appreciate that youre disappointed, and would really like to help. That might strike you as a Debbie-Downer analogy to make, but you should remember that Regus leases space to business owners who probably depend entirely on their business for their livelihoods. You can't do that with a phone call or in-person meeting. Do not do business with this company. If you would like our support, please email me directly at
[email protected] with your company details. This will surely increase the credibility of your complaint. I have rented the office space with Regus since 2018. Since Hannah is an attorney, this is not the first question she asked, because she already knew in her case that the answer was yes. You can also use our app to book workspace or a meeting room, quickly and easily. I had expected to be required to pay for 3 months through 2/28/22. All your invoices are available in your online account (Account section) and payable upon receipt but no later than the 15th day of each month. Brand new uplift on 900 Trail Ridge Road, Aiken, S.C. Work spaces are 1st rate. 2. Global Customer Service at Regus. There are 2 main steps you should take here. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. Instant professional business address Regards, Regus knows that, even if both Maurice and Regus agreed on those facts, there might be no damages for Regus to recover, since Regus still holds Maurice's retainer in exactly the amount that Regus is alleging he still owes. (of a professor in a British university) holding a chair founded by or dependent on the sovereign. Notify Regus that you revoke their authorization to charge your account and ask them to remove your financial information from their database. The entire experience with this company has been horrible. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality I will tease this out to drive the point home. Many Regus customers opt-in to be automatically charged for rent (and ancillary fees) each month. You may view and print a copy of the Contents displayed on the Site, and download a copy of any Contents that is designated for downloading, for your personal use only but you may not alter the Contents in any way, including, without limitation, removing or modifying any copyright or other ownership notices. Your termination will be automatically confirmed by email. Now, that might seem benign at first, but consider this reversal. It's about a break-up that he doesnt want to go through. Also, keep in mind that I am not your attorneyheck, for all you know, I could be a twelve-year old who reads at a third-grade level. Why? Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? One reason companies like Regus tend to have the upper hand in arbitration is that the cost to file a consumer arbitration might be around $2,500, versus an average cost to file a lawsuit in court of around $200. Won't be a good idea until they change their management. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Regus May Let You Out of Your Contract If You Have Missed No Payments. Were very sorry to learn of your change of circumstances and would love to help. She said it reverts to a month-to-month, but to review the Membership Agreement. Reddit, Inc. 2023. not because the contract excuses Maurice from the 30-day notice requirement, but because the consequence to Regus of Maurice breaching that term are no greater than the amount of retainer Regus is then permitted to keep, which would make everyone square. All feedback, ideas and other suggestions submitted by you through this Site will be treated as non-confidential and non-proprietary and may be disclosed or used by Group for any purpose whatsoever, without any obligation to compensate you. Ask for two months subscription and end paying four. We may disclose any content or electronic communication of any kind (including your profile, e-mail address and other information) (1) to satisfy any law, regulation, or government request; (2) if the disclosure is necessary or appropriate to operate the Site; or (3) to protect the rights or property of Group, its affiliates, and you. Regus membership gives you access to workspace in thousands of locations around the world. *Personal information redacted by admin. Otherwise, let's geek out for a moment on jurisprudence. GROUP EXPRESSLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. Hi Dr. Carrie Jaffe, thank you for getting in touch. By using this Site after we post any changes, you agree to accept those changes, whether or not you actually reviewed them. We will endeavor to update information in a timely manner but we will not be liable for any inaccuracies. Regus refuses to help me correct the oversight. Why are there so many complaints about Regus? Talk to a Veeto expert about your Regus contract now, Talk to a Veeto Expert Now about your Regus contract. However, we ask you to go through some security steps as part of our fraud-prevention policy. Now, after 2 weeks of contacting the account help desk team, I feel like they treated me like a toy. Save bigger. Unlike a standard office lease in which you might have one or two tenants per space, Regus office spaces are sometimes overbooked because it is hard to predict when each of a space's, say, one hundred simultaneous tenants might need to use a given resource. Michelle Spire But it will take away Regus's leverage over you, which is troublesome given their track record of committing billing errors (always conveniently in their favor, even at the expense of their own employees apparently) and inventing extra charges. Can you legally break a Regus office lease? Customers manage their bookings independently online including cancellations. However, we also have a business to run and cannot cancel signed agreements. From calling to cancel the service the same day I started it because I found an alternative solution. The team leader said he could not do anything and let me contact the help desk. She emailed the office manager and asked to schedule a call with him. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. Jan 25,2022 Update: We will then confirm your payment date and amount. ". 25% off* This May, we've reduced the price of selected workspaces*.